REFUND POLICY

Effective Date: [Insert Date]
Thank you for shopping with Selection of Bath. Below is our shipping policy to ensure you understand how we process and deliver your orders.
1. Order Processing Time

• All orders are processed within 1-3 business days after receiving your order confirmation email.

• You will receive another notification when your order has been shipped.

• Please note that product availability is confirmed with each local maker after your order is placed. We will notify you within 24 hours if an item is unavailable.

2. Shipping Rates and Estimates

• Shipping costs are calculated at checkout based on your location and the products ordered.

• We currently deliver within the United Kingdom. For international orders, please contact us before purchase.

• Estimated delivery times:

  • UK Standard Delivery: 3-7 business days

  • UK Express Delivery: 1-3 business days (where available)

Please note these are estimated times and actual delivery may vary based on the individual maker’s dispatch time and courier services.
3. Multiple Shipments
As we work with multiple independent makers, items in your order may arrive in separate packages.
4. Local Pickup
We currently do not offer local pickup. All products will be shipped directly to your chosen address.
5. Delivery Issues

• If your order is delayed beyond the estimated timeframe, please contact us at [insert contact email] with your order number.

• If your order arrives damaged, please email us as soon as possible with:

  • Your order number

  • A photo of the damaged item(s)

We will work with you and the maker to resolve the issue promptly.
6. Address Accuracy
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly entered addresses.
7. Contact Us
For any questions regarding shipping, please contact us at:
[insert contact email]
 

• As Selection of Bath is a curated platform showcasing products from multiple independent makers, return and refund policies may vary by seller.

• Please check the specific return policy listed on each product page before purchasing.

2. General Return Eligibility
To be eligible for a return:

• You must contact us within 14 days of receiving your item.

• The item must be unused, in its original condition, and in original packaging.

• Certain items are non-returnable, including:

  • Personal care products (e.g. soaps, skincare)

  • Perishable goods (e.g. food items)

  • Custom or personalised products

If you are unsure, please contact us before placing your order.
3. How to Request a Return

1. Email us at [insert contact email] with:

   • Your order number

   • The item(s) you wish to return

   • Reason for return

2. We will review your request and provide instructions for returning the item directly to the maker or our fulfilment address.

4. Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5-10 business days.

• Shipping costs are non-refundable unless the item is faulty or damaged.

5. Damaged or Faulty Items
If your item arrives damaged or defective:

• Please email us within 48 hours of delivery with photos of the damage and your order number.

• We will arrange a replacement or refund where applicable.

6. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.
7. Contact Us
For any questions regarding returns or refunds, please contact us at:
[insert contact email]a